Privacy Policy

The personal data we gather and handle may encompass the following:

a) Details provided during user signup or via the Platfrom, such as your given name and surname, birth date, electronic mail address, and telephone number.

b) Communication through the Platfrom, electronic mail, online chat, or alternative contact methods.

c) Record of transactions linked to your Player Account, whether performed through the Platfrom or other communication channels.

d) Information about Platfrom usage, including access traffic statistics, geographical location data, web browser/device information, blogs, usage records, and additional system-logged details.

e) Documentation and evidence required for account verification, processing deposits and withdrawals, or fraud prevention measures. These might include copies of identification documents, payment confirmations, and financial statements.

f) Engagement in questionnaires or customer feedback evaluations conducted from time to time.

Your submitted personal details are handled by our team for service delivery purposes, such as:

a) Managing wagering activities and financial transactions, including credit card payments and digital banking options.

b) Delivering gameplay experiences and supplementary features available through our platform.

c) Supplying client assistance, including help with registration and account supervision.

d) Executing essential identity and eligibility confirmations.

e) Notifying enrolled users about special promotions or sharing marketing materials from chosen business partners, only with your explicit permission.

f) Meeting regulatory requirements, including adherence to anti-money laundering (AML) and counter-terrorism financing (CTF) guidelines.

g) Reviewing and examining transactions to safeguard against deception, rule violations, illicit fund movement, and other prohibited activities.

h) Studying customer behavior through market research (participation remains optional, with the ability to decline).

i) Performing research and statistical evaluations on combined anonymous data sets.

With your consent, your contact details, including email and telephone information, may be utilized for promotional updates regarding our offerings, deals, and special events. These communications might also feature promotions from our affiliated partners, such as gaming content developers. You can withdraw from these promotional updates by modifying your Account Preferences or reaching out to our support team. 

By claiming any competition rewards or gambling proceeds from Playfina Casino, you provide permission for your username and/or alias to be featured in promotional materials without additional reward, except where prohibited by applicable regulations.

We gather User Information exclusively with your awareness and approval. Information may also be automatically recorded during your platform usage and engagement with our services. Furthermore, we may legitimately acquire User Information from digital merchants, operational associates, and security verification companies. We collaborate with external specialists for technical assistance, financial transactions, and content delivery, and we may have access to information you share with these partners. Please be confident that all User Information is processed according to this Privacy Statement and only disclosed to third parties as specified within. We employ appropriate safeguards through our partner agreements to protect your data.

We may distribute your information across our corporate family and with collaborative partners, including holding companies, branches, and related organizations. Information handling might be conducted by our Organization, another entity within our corporate structure, or approved external processing partners. 

Your Personal Data accessibility is restricted to designated staff members, including Privacy Protection Coordinators, Financial Crime Specialists, Transaction and Security analysts, Help Desk representatives, User Engagement specialists, and Premium account supervisors. These team members need this information to execute their duties and support your needs, and they are contractually bound to safeguard your information as required by relevant legislation. 

For functional effectiveness, your information might be transferred within the European Union and European Free Trade Association territories or to processors beyond the European Economic Area. When you utilize our Platform and engage through electronic channels, you agree to these transfers, which are executed with appropriate security measures in accordance with this Confidentiality Statement.

We neither market nor lease your Personal Data. Nevertheless, your information may be shared under these specific conditions:

a) When legally mandated.

b) To facilitate financial transactions with payment services like Paysafe, subject to their confidentiality guidelines.

c) To satisfy licensing and supervisory requirements under applicable regulations.

d) To ensure personal security, detect fraudulent activity, or address governmental inquiries.

e) To allow promotional service providers to fulfill their contracted functions.

f) To additional external parties with your specific authorization.

Our organization employs external service providers to process certain personal information on our behalf, encompassing services for website hosting, operational management, promotional activities, data insights, and messaging functions. All transfers of information comply with relevant Data Protection Regulations to ensure security and confidentiality.

Our web platforms may incorporate social networking features (such as Facebook), which function according to their own privacy statements. During organizational restructuring like mergers or company purchases, personal information might be transferred or purchased as part of these transactions. You will receive email notification before any such transfers occur. We wish to clarify that our Website may contain hyperlinks to external platforms, which follow their independent privacy guidelines. We cannot be held accountable for the content or practices of these third-party websites.

Our Agreement Terms permit both you and the Gaming Platform to terminate your Gaming Profile at any time. After profile termination, your personal information will be stored for the duration mandated by legislation. This information may be accessed by authorized regulatory bodies conducting investigations into financial transactions, deceptive practices, financial crime prevention, or other unlawful activities. We may also preserve anonymized versions of your information to enhance website content and promotional messaging, provided such data isn't used for automated processing decisions. 

In compliance with anti-money laundering directives within the European Union, we must maintain personal details collected during enrollment and throughout your Gaming Profile's active status for a minimum of five years following your final transaction or profile termination. We cannot fulfill requests for information deletion prior to this mandatory retention period.

We acknowledge our statutory obligations regarding the collection and processing of your Personal Details when administering your Gaming Profile. We are dedicated to protecting your information and honouring your privacy in accordance with industry standards and applicable legal frameworks. Access to your Gaming Profile is protected through a personalized identifier and secret code. 

Furthermore, you have the option to strengthen your profile's protection by activating dual-verification authentication for additional security against unauthorized entry. You bear the responsibility for safeguarding the confidentiality of your login information and ensuring these credentials remain inaccessible to outside parties.

Data privacy legislation grants you several entitlements. Among these privileges are options to:

• Obtain your personal information: You may request a free copy of all personal information we maintain about you.
• Seek amendment of your personal information: Should you find that any information we store is inaccurate or incomplete, you have the right to ask for its modification. Verification documents might be necessary to confirm these amendments.
• Petition for removal of your personal information: You may ask us to delete your data when there's no longer a lawful basis for keeping it. Note that this entitlement has limitations, particularly when legal requirements demand continued storage or when information must be preserved for legal proceedings.
• Contest the handling of your personal information: When we process data citing our legitimate interests that you feel infringe upon your rights, you can raise an objection. Nevertheless, we might present valid and compelling justifications for processing that supersede your concerns.
• Ask for limitations on information processing: You can demand that we temporarily halt the processing of your information under specific circumstances, for example, during verification of data accuracy or when processing violates regulations.
• Apply for information transfer: You have the option to obtain specific information in a structured, commonly used format to be moved to a different provider, specifically when processing relies on consent or contractual obligation and is performed through automated systems.
• Revoke authorization: You can cancel your previously given consent anytime through the account preferences section on our Website. This cancellation won't affect the lawfulness of processing conducted prior to revocation but might affect your ability to use our services.
• File a grievance with a regulatory oversight body.

When you exercise these entitlements, we might require certain identifying details as a protective measure to guarantee your personal information is shared exclusively with you. Our goal is to address all valid inquiries within four weeks. More complicated or multiple requests could require additional time, and we'll notify you should this occur.

We welcome your communication regarding this Privacy Statement for any of the following purposes:

a) Confirm the correctness of your personal data maintained in our database.

b) Learn more about how your personal information is being processed.

c) Opt out of receiving promotional communications from us.

d) Modify or amend any details you've submitted to us. Please note that we may need verification documents to complete such requests. Be aware that submitting inaccurate information is against the law, and you are obligated to ensure all provided data is correct.

Our organization has appointed a Privacy Compliance Manager (PCM) to handle all matters concerning this Privacy Statement. Should you have queries or concerns, please contact our PCM directly.

Furthermore, in accordance with Article 77 of the General Data Protection Regulation (GDPR), you retain the right to lodge a formal complaint with a regulatory authority, specifically in the Member State where you reside or work or where you believe a breach of data protection law has taken place.

During your browsing session on our Platform, our technology automatically gathers details about your visit, including browser information, network identification, and originating site references. This information gathering may be facilitated through our service providers and business associates. We might also obtain generalized visitor demographics or usage statistics.

For this information collection, we implement cookies and comparable tracking tools. Cookies are tiny data files placed on your device when you browse our web pages. These serve multiple functions to improve your browsing experience and maintain proper website operation:

• Essential cookies: Critical for site navigation and core functionality, including access to membership sections.
• Experience cookies: Improve site usability and personalization by storing your preferences and chosen settings.
• Marketing cookies: Evaluate content marketing performance and are deployed by our marketing partners to monitor visits and sign-ups from promotional materials. 

We never share your personal identifiers, such as name or email, with these partners, though site interaction data collected via these cookies may be shared. This information could potentially be combined with other personal data gathered by these service providers according to their respective privacy statements.

The cookies utilized across our site fall into three primary categories:

• Backend system cookies;
• Frontend application cookies;
• External party cookies.

Furthermore, external service providers may implement cookies to provide various functions, including visitor tracking, website performance analysis, and advertising campaign measurement.

Managing Your Cookie Preferences

By default, most internet browsers automatically accept cookies. You can, however, adjust your browser configuration to reject or remove cookies if you wish. Please be aware that rejecting or removing cookies may limit your access to certain functionalities on our Platform. Cookie preferences can be managed through your browser's settings menu, and further information about cookies is available at https://www.aboutcookies.org/.

The following are instructions for cookie management across different browsers:

• Chrome: https://support.google.com/chrome/answer/95647 
• Firefox: http://support.mozilla.org/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html
• Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

When accessing casino games created by NetEnt, you are additionally bound by NetEnt's Privacy Policy.