Responsible Gambling Policy

GENERAL

Digital gambling platforms should be approached solely as recreational diversions. Nevertheless, certain players might struggle with managing their wagering habits. It's essential to recognize that gambling activities aren't meant to generate revenue or resolve economic challenges.

Tracking both duration and expenditure on gaming sessions each day is highly recommended. Should you discover that your betting costs surpass your budget constraints or start to disrupt your regular routines, we suggest implementing Personal Limits, choosing Self-Exclusion, and reaching out to established independent support groups.

As part of our commitment to safe gaming practices, we provide an Individual Limits tool. Members can set restrictions on their deposits, losses, bets, and expenditures for specific games or across their entire account. You can activate this tool by reaching out to our customer service representatives through live chat or email.

Individual Limits can be modified whenever needed. Reducing your constraints takes effect right away, while expanding them requires email verification and will only be implemented after your current constraint period ends. This waiting period helps guard against hasty choices. Should you need additional details or support, please contact our customer service team.

  • Account Restriction: Controls your deposit amounts on a daily, weekly, or monthly basis.
  • Maximum Loss Setting: Establishes boundaries on your casino losses across daily, weekly, or monthly timeframes, determined from your initial fund deposit rather than any winnings. As an illustration, if your initial deposit is €50, you establish a Maximum Loss Setting of €10, and you win €1,000, your loss calculation remains based on the original €50.
  • Betting Ceiling: Implements a maximum threshold on the total amount you can wager throughout a day, week, or month.
  • Timeout Period: Creates a specified interval during which deposits and promotional communications are suspended, though you retain the ability to withdraw any remaining balance. This restriction activates immediately, and your account functionality automatically returns once the designated period concludes.
  • Temporary Deactivation: Imposes a provisional suspension of your Gaming Profile for a predetermined duration. Throughout this interval, you cannot access promotional offerings, make deposits, or process withdrawals. The profile automatically reactivates following the conclusion of the restriction period.
  • Play Duration Control: Restricts your gambling time allocation, effective immediately upon implementation. Upon reaching this threshold, you are automatically signed out of your account, with customizable duration options ranging from 6 to 1,000,000 minutes.

Should you decide to opt out of Casino access, you can contact our customer service team to request a temporary or permanent restriction. Once confirmed, your profile will be deactivated, and marketing communications will cease. 

If funds remain in your account during this restriction period, please reach out to our customer service representatives to begin the withdrawal procedure. Our staff will guide you through the required process. Be aware that account verification requirements for withdrawing funds still apply during self-restriction periods. Any available balance will be processed according to the Casino's standard withdrawal restrictions.

For guidance and additional help, feel free to connect with any of these support organizations:

Our gaming platform exclusively accepts members who have reached 18 years of age or above and implements stringent protocols to block underage individuals from creating accounts or entering our Platform. Verification of age documentation might be required, and entry will be rejected for those unable to demonstrate they meet the mandatory age threshold. 

Considering the widespread availability of online access, we recommend that parents adopt preventative measures to shield their children from gambling websites. Helpful technology solutions for this purpose include: